Placing an order & FAQs
Placing an order FAQs
How do I place an order?
To place an order or discuss a query please contact our sales team using the details below:
Telephone: 01452 727657
Email: sales@freemanseventpartners.co.uk
Opening Hours: 08:30 – 16:00 Mon- Fri.
Is there a minimum order value for deliveries?
There is a minimum order value of £500.
Deliveries over a 200-mile radius may also incur an extra surcharge.
You can discuss deliveries with our sales team prior to ordering.
What are the order & delivery schedules?
Lead Times:
- Ambient – Order by 11am day 1 for delivery day 3
- Chilled/ Frozen – Order by 11am day 1 for delivery day 4
Special requests and some stock lines may require a longer lead time which the sales team can advise on upon request.
Can I collect my order?
Orders can be collected within our working hours from our Gloucester Warehouse. Latest orders by 2pm for same day collection (subject to stock availability).
Must Stock FAQs
What is the change?
From 9th March, all Must Stock products will be required to be purchased directly through our Foodservice operation, for all events going forward, unless stated otherwise.
Within the Must Stock, there will now be a matrix included. This matrix provides greater clarity on requirements by breaking down each unit offering and outlining how many Must Stock products are required to be purchased per category. This will give you more flexibility of choice (if applicable) and will create a streamlined ordering process.
Who decides which products are considered a ‘must stock’?
Must Stock products are determined by the venue or client, or by Freemans Event Partners.
Do I have to stock the products?
Yes. If you are stocking a particular product category, for example crisps, and the sponsored brand is Walkers, then Walkers products must be stocked. The products that you are required to purchase and stock will be outlined in the Must Stock document.
Are there any exceptions to why I wouldn’t have to stock a product?
With our new matrix within the Must Stock document, it will outline how many products per category you are required to purchase from us and stock depending on your unit offering. For example, a coffee outlet would not be required to stock sauces or brioche buns.
I have a vegan outlet and stock only vegan products, what do I do?
If a direct vegan equivalent is not available, you may source and bring your own suitable stock to site. Please speak to our Sales Team.
I don’t have enough space on my outlet to stock all of the must stocks, what do I do?
Where space is limited, we ask that a minimum of one facing item per required product is stocked and available for sale where possible.