HEAD OFFICE

Sales Team Leader (Fixed Term, Maternity Leave)

Location Gloucester Start Date Type Permanent
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ROLE OVERVIEW

We are looking for a 12 month fixed term Sales Team Leader to manage the day to day operation of an internal sales office, to include motivating a sales team in implementing a sales strategy, achieving targets and developing new business

 

MAIN DUTIES & RESPONSIBILITIES

  • Ensure sales orders are processed in a timely manner to fulfil customer requests
  • Developing targeted telesales campaigns and working with telesales team to set up campaigns that promote weekly offers
  • Continuously review, improve, and implement internal processes to increase productivity and support more efficient transactions between all areas of the Sales and Buying teams
  • Liaise closely with the Head of Operations to ensure all transport has been planned in accordance with any sales requirements
  • Maintain a close relationship with the warehouse manager resolving any delivery/stock issues that will impact on customer sales orders
  • To ensure the department is fully utilising all aspects of Sage Line 50
  • Assist with the effective use of Excel and Sage Line 50 to process and manage orders and to ensure that changes to orders and deliveries are adjusted correctly
  • Produce regular reports as required by sales and commercial manager, demonstrating, and analysing performance of Key Accounts against forecasts, and detailing action being taken
  • Collaborate closely with the Buyer’s and Head of Sales to ensure all customer requirements can be fulfilled efficiently
  • Attend a weekly Monday meeting with senior management to discuss all matters including stock, customers, aged debt, and all other areas that are of concern
  • Maintain an accurate database for all Key Account customers, ensuring all contact details, product preferences, terms and pricing are kept up to date
  • Maintain all product and pricing information on central system and individual customer profiles
  • Create revised price lists as required and issue to customers as appropriate
  • Utilise customer knowledge and feedback to identify and recommend additions to the product portfolio and suggest improvements to pricing and positioning to ensure a sustainable and competitive range of products
  • Assist in the creation and production of presentations for customers as required
  • Run aged debt reports regularly making sure customers are within their allowed limits and payment due days
  • Work closely with the Procurement team to be able to provide absence cover as follows:
  • Place onward orders with suppliers and monitor progress, ensuring timely fulfilment
  • Provide cover for absent departmental colleagues as required and undertake any other duties that may be required from time to time for the smooth running of the business
  • Relationship building to use the skills provided in the training course to build, to help motivate the team into hitting KPI’s and customer service skills

 

KNOWLEDGE, SKILLS & EXPERIENCE

Essential

  • Previous experience in an outbound telesales role within a fast-moving market
  • Excellent telephone manner and good communicator with the ability to build effective business and customer relationships at a distance
  • Good numeracy and literacy ability (minimum GCSE grade B in Maths and English)
  • Sound financial understanding and ability to reconcile numbers
  • Good negotiation skills with the ability to influence and use persuasive techniques
  • Fully ICT literate, competent in all MS Office applications; Excel to at least Intermediate level
  • Strong analytical skills
  • Strong administrative skills and attention to detail

 

ABOUT YOU

  • Confident personality with excellent interpersonal and communication skills
  • Well organised with excellent time management skills
  • Motivated, confident , enthusiastic with a strong work ethic
  • Pragmatic approach to problem solving and ability to use initiative as appropriate
  • Personable, positive and resilient
  • Team player -driven to develop the team

 

IN RETURN FOR YOUR HARD WORK

  • 28 days holiday allowance, plus bank holidays on top
  • Life cover, company pension scheme and employee assistant programme
  • Access to Medicash, a healthcare cash plan reimbursing the costs of dental treatments, optical and more! As a Medicash member, you can also access an online GP service as well as gym, and retail discounts
  • The opportunity to ear some extra cash by using our refer a friend programme
  • We also have fortnightly lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals!
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