• Provide administrative support to the Commercial management team, ensuring all processes are implemented effectively and standards of performance attained
• To be responsible for the effective use of Excel and Sage Line 50 to process and manage orders and to ensure that changes to orders and deliveries are adjusted correctly
• Maintain all product and pricing information on central system and individual customer profiles
• Process all incoming orders received via telephone, email or web, responding quickly and efficiently and up-selling wherever possible
• Enter all orders on the system, ensuring quantities, prices and discounts are accurate, issuing order confirmations to customers
• Managing daily debt and proactively taking customer payments over the phone
• Perform a proactive telesales service to all customers at specific events, obtaining pre-orders wherever possible
• Maintain an accurate database of customer information including contact details, product preferences and any special terms
• Create and maintain sales data sheets
• Collaborate closely with the buyer and the onsite event’s logistics team to ensure all customer requirements can be fulfilled efficiently and profitably
• Create and maintain databases as required for marketing and technical purposes
• Undertake pre-emptive credit control activity making prompt contact with customers and effectively resolving errors and issues
• Format and issue event ‘must stock’ documents
• Any other duties that may be required from time to time for the smooth running of the business
• Take into consideration sustainable solutions and best practices to ensure we take responsibility for reducing our impact on the environment and support the companywide sustainability strategy.

KNOWLEDGE, SKILLS & EXPERIENCE

Essential

• Good numeracy and literacy ability, good financial understanding and ability to reconcile numbers
• Fully ICT literate, competent in all MS Office applications
• Ability to problem-solve, analyse current working practices and implement new improved processes
• Excellent communicator with great interpersonal skills and the ability to build effective business and customer relationships both in person and at a distance
• Customer focused and driven by results and achievement
• Able to take responsibility for own workload and make decisions
• Strong administrative skills and attention to detail
• Previous experience in a customer service/sales support role

Desirable

• Previous telesales and/or sales negotiation experience
• Good understanding of, and previous experience in, pricing
• Able to make decisions in other team members’ absence
• Competent to advanced level at Excel to include data analysis, use of pivot tables and look-ups
• Creative, with ability to design documents and present information attractively
• Extensive experience of working with Sage Line 50 as a stock and ordering system
• Previous credit control experience
• Previous experience of working in a food and beverage environment

• Personable, positive and resilient.
• Flexible approach to working hours and locations.
• Team player with strong work ethic.
• Pragmatic approach to problem solving and ability to use initiative as appropriate.
• Determined and tenacious with an eye for detail.
• Desire for personal development.